Manages the scheduling of patient appointments. They answer phone calls and respond to email inquiries from patients regarding appointment availability. Verify patient insurance coverage and eligibility.
Appointment Scheduler
Key Features:
Appointment Scheduling
- Coordinate Appointments: The appointment scheduler manages the scheduling of patient appointments.
- Phone and Email Communication: They answer phone calls and respond to email inquiries from patients regarding appointment availability.
- Appointment Length Determination: Determine the appropriate length of time needed for each appointment based on the type of visit (e.g., routine check-up, consultation, procedure).
Patient Interaction
- Professional Communication: Courteously interact with patients, providing information about available appointment slots.
- Confirmation and Reminders: Confirm patient appointments and send reminders via phone calls or other communication channels.
Insurance and Billing
- Insurance Verification: Verify patient insurance coverage and eligibility.
- Billing Inquiries: Address billing-related questions and provide information on payment options.
Conflict Resolution
- Resolve Scheduling Conflicts: Handle situations where multiple patients request the same time slot or when rescheduling is necessary.
- Prioritization: Determine the urgency of patients’ needs to allocate immediate slots or find suitable alternatives.
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Location
2640 Main St. Irvine, CA 92614
sales@calltekinc.com
Phone
+19492689196